Terms and Conditions - Puzzle Chase

Terms and Conditions of PuzzleChase.games

Last updated: [19 March 2022]

Welcome to the Puzzlechase.games(“PuzzleChase”).

These terms and conditions govern your application to join PuzzleChase membership. PuzzleChase is owned and operated by Kowloon E-Stadium Limited ("KE", "we" or "us"), an affiliate of Innotainment Group Limited ("Innotainment Group") and REES AG Limited (“REES”). Please read these terms and conditions ("Terms") carefully. By registering to become a member of PuzzleChase, you agree to be bound by these Terms.

Redeem before 31/1/2022

1. Joining PuzzleChase

You can become a PuzzleChase member if you are 18 years old or above. However, if you are under 18 years old you may become a PuzzleChase member if this has been authorized by your parent or legal guardian and you have obtained their consent to become a PuzzleChase member on the basis of these Terms.

You confirm that all information provided by you to us is complete, accurate and up to date. Please update any changes in your personal details via the Profile section in our website at www.puzzlechase.games (“Website”), so that you are able to receive any communications we send you.

To protect the interests of consumers and our Partners (as defined below), we have the right to determine whether or not to accept or reject your application for PuzzleChase membership or otherwise discontinue your PuzzleChase Account (as defined below), for any reason and without any liability to you

PuzzleChase do not accept disposable email address and domains. PuzzleChase has the rights to cancel account registration from disposable email and domain.

2. Your PuzzleChase Account

You will only become a member of PuzzleChase and can only enjoy the benefits provided to PuzzleChase members, after we complete your registration and grant you a membership ("PuzzleChase Account").

Your PuzzleChase Account will be valid for any period specified by us, from time to time. For example, we may discontinue your PuzzleChase Account if your membership is inactive for a consecutive 2-year period.

Your PuzzleChase Account is personal to you where you can collect and earn puzzles by playing games, contest and esports tournaments organized on REES app (“Puzzles”), in return for products, services, discounts, gifts or vouchers ("Rewards"), or receive any other benefits or offers in relation to your PuzzleChase Account. You cannot sell, exchange, transfer or assign your PuzzleChase Account or Points to anyone else.

3. Earning Puzzles

Once your PuzzleChase Account has been activated, you can use it to accumulate Puzzles on your PuzzleChase Account based on your contest result at PuzzleChase or REES app.

Whilst we endeavour to assist you wherever possible to retrospectively claim your Puzzles, our decision on your eligibility for these Puzzles shall be final and binding, and we and our Partners have the right to refuse your request, including if we find that there is any breach of these Terms.

We have the right to amend the number of Partners or participating outlets, who the Partners or participating outlets can edit, any excluded items ,or the number of the Puzzles, at any time. We will post a notice regarding any major changes on our Website and/or App.

Puzzles cannot be exchanged for cash or be purchased.

4. Redeeming Rewards

You can use the Puzzles credited to your PuzzleChase Account in order to redeem Rewards offered by us in relation to PuzzleChase. The number of Puzzles needed to redeem each Reward will be specified by us, from time to time. You can see the Puzzles required for each available Reward via our website www.puzzlechase.games

We will determine how you can redeem a Reward, and how a Reward will be used, collected or delivered. In general, a Reward can usually be redeemed via our web and can either be used directly with a Reward Partner by using the QR code, collected at one of our specified collection points, or delivered to your requested delivery address. The different ways to enjoy your chosen Reward will be detailed in the specific terms and conditions for each particular Reward. Certain Rewards can also be redeemed at relevant participating outlets, as may be specified by us from time to time. We recommend visiting our web to enjoy the full range of Rewards and other options that we exclusively offer to PuzzleChase Members.

The redemption of any Rewards, including the usage, delivery or collection of any Rewards, will be subject to additional terms and conditions, which will be posted on our Website and/or App, or notified to you prior to your redemption of the Reward.

The Rewards that can be redeemed by you in relation to your PuzzleChase Account shall be prescribed, amended, provided, offered or terminated, from time to time, at our sole discretion, without any liability to you.

Once you have spent your Points to redeem a Reward, you cannot return or exchange the Reward.

Rewards cannot be exchanged for cash.

6. Offers

Subject to your consent obtained in accordance with our Privacy Policy (www.puzzlechase.games/privacy-policy), we can use your personal data to provide you with tailored and personalized offers and promotions in relation to your PuzzleChase Account, the accumulation of Points and/or the Rewards ("Your Personalized Offers") and to send Your Personalized Offers directly to you via your preferred communication channel.

Your Personalized Offers will be subject to additional terms and conditions, which will be posted on our Website and/or App, or otherwise notified to you.

7. Keeping Your PuzzleChase Account Secure

Please keep your password and Secret Code for your PuzzleChase Account and REES ID safe at all times. We also recommend that you update your password regularly. Please notify us immediately via [email protected] if there has been any unauthorized use of your PuzzleChase account.

8. Changes to PuzzleChase

We have the right to make changes to any feature of PuzzleChase at any time, including (without limitation) in relation to any promotions, benefits or offers, any Rewards, any accumulation or redemption of Points, the online registration process, the in-store registration process, the manner in which PuzzleChase is operated or run, the Partners, the Participating Outlets, the excluded items, the eligible transactions and/or the App or the Website. We will notify you of any major changes to any feature of PuzzleChase by emailing you or by posting a notice on our Website or App. By continuing to use your PuzzleChase Account after we have provided the notice, you agree to our amendments. If you do not agree to these amendments, you will have the option of cancelling your PuzzleChase Account at any time.

9. Changes to Our Terms

From time to time, we may update these Terms. We will notify you of any major changes to these Terms by emailing you or by posting a notice on our Website or in the App. By continuing to use your PuzzleChase Account after we have provided the notice, you agree to our amended terms. If you do not agree to these amendments, you will have the option of cancelling your PuzzleChase Account at any time.

10. Account Termination or Suspension

You have the right to cancel your PuzzleChase Account at any time and for any reason via our Website or App, or by emailing us at [email protected]. Upon your cancellation, your PuzzleChase Account will be immediately terminated, and all accumulated Puzzles and any Rewards that you have not collected will be forfeited.

If we reasonably believe that you have breached any of these Terms, we may suspend or terminate your PuzzleChase Account (with or without notice) and/or seek to recover from you any damages and losses suffered by us or our Partners.

Your PuzzleChase Account is linked to your email address and your mobile phone number. If you change your mobile phone number or email address, you must update your account through the App and or on the Website. If you do not update your PuzzleChase Account promptly after such changes, your account may be at risk of being accessed by third parties and your Puzzles could be redeemed by someone else using your mobile number or email address.

11. Disclaimers

All information, content and materials of any kind provided on the Website or App are for your general reference only. Your participation in PuzzleChase and your use of our Website, App, your PuzzleChase Account, your Offers, Points, Rewards, your PuzzleChase ID and PuzzleChase Membership Card, are at your own risk.

To the fullest extent permitted by law, PuzzleChase, our Website, App, your PuzzleChase Account, your PuzzleChase ID, Your Personalized Offers, Points and/or Rewards, and all information, content, materials and/or services provided or performed in relation to them are provided “as is”, and all express or implied conditions or warranties are excluded.

We make no representations, undertakings or warranties:

(a) as to title, accuracy, completeness, currency, quality, merchantability or fitness for purpose in relation to PuzzleChase, our Website, App, your PuzzleChase Account, your PuzzleChase ID, PuzzleChase Membership Card, Your Personalized Offers, Points and/or Rewards, or any information, content, materials and/or services provided or performed in relation to them; or

(b) that the PuzzleChase, our Website, App, your PuzzleChase Account, your PuzzleChase ID or PuzzleChase Membership Card will be uninterrupted, error-free, secure, timely or available, or that any error or malfunction will be rectified.

12. Our Liability

We shall not be liable for any indirect, special, incidental, punitive or consequential losses or damages suffered by you; however, they may arise, including negligence.

To the fullest extent permitted by applicable law, we shall not be liable to you in contract, tort (including negligence), breach of statutory duty or otherwise for any losses or damages whatsoever (including whether general, special, indirect, direct, nominal, punitive, incidental or consequential) which may arise in relation to these Terms, PuzzleChase, our Website, App, your PuzzleChase Account, Your Personalized Offers, your PuzzleChase ID, PuzzleChase Membership Card, Points, Rewards, any products and services offered by our Partners, or any information, content, materials and/or services provided or performed in relation to them, whether or not we were advised in advance of the possibility of such losses or damages.

If any court of competent jurisdiction finds that any part of the above provisions under this Clause 12 of our Terms is invalid or unenforceable, then our total liability in relation to these Terms, PuzzleChase, our Website, App, your PuzzleChase Account, your PuzzleChase ID, PuzzleChase Membership Card, Your Personalized Offers, Points and/or Rewards, or any information, content, materials and/or services provided or performed in relation to them, shall be limited to the provision of Points and/or the replacement of any Reward that is the subject of the dispute, as we may determine at our absolute discretion.

13. Intellectual Property Rights

All rights, title, interest, copyright, trade mark rights, domain names, design rights, goodwill and any other intellectual property rights anywhere in the world (of any kind whatsoever) subsisting in PuzzleChase, our Website, App and any information, content, materials and/or services provided or performed in relation to them, are owned by us and/or our licensors. You shall not obtain any rights, title or interests in them, and shall not modify, copy, rent, lease, loan, sell, distribute or create derivative works based on them (either in whole or in part).

You agree that any feedback, comments, or suggestions you may provide to us is entirely voluntary and we will be free to use it (or not use it) as we see fit, and without any obligation to you.

14. Privacy Policy

Our Privacy Policy sets out the purposes for which we will use your personal data, who we share your personal data with, and the choices you have in relation to how your personal data is collected and used by us. By applying to become a member of PuzzleChase, you agree to the terms of our Privacy Policy, a copy of which can be found here: www.puzzlechase.games/privacy-policy.

15. Links

Our Website, App, and any electronic communications sent to you or any materials provided to you online or digitally, may include links to other websites, content or resources, which are hosted, offered or provided by third parties (including our Partners, KE or its affiliates). You understand and agree that we:

(a) do not have any control over and do not monitor those third-party websites, content, or resources;

(b) do not provide any undertakings, representations or warranties, and are not responsible for any of those third-party websites, content or resources (or any products, goods or services promoted, referred to or offered on the third-party websites or resources); and

(c) do not endorse any of those third-party websites, content or resources, or any advertising, products, goods, services or other materials made available from such third-party websites or resources.

16. Resolving Any Disputes

These Terms and any dispute or matter arising out of or in relation to them, or in relation to PuzzleChase, Points, Rewards, Your Personalized Offers, your PuzzleChase Account, our Website or App, shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Both you and KE agree to submit to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

17. General Terms

If any of these Terms are held invalid, illegal or unenforceable by any court or tribunal of competent jurisdiction, it will be severed and the remaining terms will continue in full force and effect as if these Terms had been made without the invalid, illegal or unenforceable term.

These Terms and our Privacy Policy, and any other terms and conditions referred to herein and/or posted on our Website or App, contain the entire agreement between you and us.

A failure or delay by us to exercise any right or act upon a breach under these Terms will not be a waiver of that right or breach. Any waiver by us of any of our rights or of a breach of these Terms must be in writing, and such waiver is limited to the particular right or breach stated in it.

These Terms are personal to you, and you may not transfer any of your rights or obligations under these Terms. We may transfer our rights or obligations to any third party without your consent.

The Contracts (Rights of Third Parties) Ordinance (Cap. 623) shall not under any circumstances apply to these Terms.

18. Language

These Terms and our Privacy Policy are written in the English language and may be translated into Chinese or any other languages. If there is any inconsistency between the English version and any translated version, the English version shall prevail.

19. How to Contact Us

If you have any questions about these Terms, please email us at [email protected]

How do we use your information?

We will use your personal information to:

1. administer and maintain your Membership account and provide customer support (e.g. update your account, verify your identity, create a single profile about you by combining your personal data already held by us, KE or any affiliates of Innotainment Group, process any points issuance or Reward redemption, complete any transactions, and communicate with you);

2. improve our operations or our Partners' operations through various means, such as the use of analytics tools, research, surveys and feedback forms; and

3. investigate or handle any incidents, claims or disputes, defend or bring any claims or actions, or comply with applicable law or any requests from any regulatory authority, court or government agency.

Who do we share your information with?

To fulfil any of the above purposes, we may share your personal data with our Partners, Innotainment Group members, professional advisors or any Innotainment Group members' service providers. The service providers process personal data on our behalf to help us administer and operate PuzzleChase, conduct data analytics, aggregate and anonymize personal data, or carry out any of the above purposes. We may also share your personal data with any third party in connection with a merger, acquisition, consolidation, restructuring, sale of assets, financing or any similar scenarios. However, we will not share your personal data with any third party for them to send you any direct marketing materials regarding their own products or services.

Your rights

You have the right to request access to and correction of your personal data held by us at any time, by sending an email to our Data Protection Officer at [email protected]